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Omega Travel Group  
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Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. Please read this carefully before you book.

FLIGHTS TERMS & CONDITIONS

Omega Travel Limited a company registered in England and Wales under company number 3171873. By making a booking, you agree on behalf of all persons detailed on the booking that you have read these terms and conditions and agree to be bound by them; you consent to our use of information in accordance with our Privacy Policy; you are over 18 years of age.

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. They vary depending on whether you make a booking with us for a Flights, Car Hire, Package Holiday, Accommodation only or other separate travel arrangements, ("Individual Components"). If you book Individual Components with us, we will make the booking as agent for the relevant supplier(s) (e.g. the airline or hotel supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds.

Omega Travel Strongly recommends that you take out travel insurance for any holiday, especially as there may be circumstances where neither Omega Travel nor travel supplier can accept liability (Eg: Delays or Cancellations beyond our control)

FARE RULES
Your use of this website is expressly conditioned on your acceptance of the following fare rules of your flight booking. If you do not agree with any part of the following fare rules, you must not use this site to make any flight booking. Fares and Taxes are non refundable. Ticket is non re-routable, Non -Transferable and Name changes are not permitted.
Changes are not permitted except in certain circumstances, and extra charges will apply. Carriers reserve the right to change the flight schedule at any time prior to departure. Reconfirmation 72 hours prior to departure applies to both to outward and homeward journeys as per carrier instructions.
Flights Coupons must be used in the order set out in the itinerary, any failure to use the ticket out of order will invalidate the rest of the ticket.
For Full Terms & Conditions can be found on our website. Please read and understand prior to your flight departure.

AIPORT CHECK-IN TIMES
The times shown on this ticket or itinerary/receipt if applicable are the departure times of the aircraft. Check-in times, as advised by your carrier, or in the airline's timetable, are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late, and no responsibility can be accepted in such cases.
Recommended Check-in time is 3 hours prior to flight departure.

DENIED BOARDING, CANCELLATION OR FLIGHT DELAYS
Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the Civil Aviation Authority Council on 020 7453 6888 (Consumer advice line Monday to Friday, 9.00am to 2.30pm) or at the website www.caa.co.uk.

WEBSITE ACCURACY
We Endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Omega Travel accepts no liability should any such offer be withdrawn or amended.


CONFIRMING
Confirmation of a booking, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Customer by e-mail.
If the you does not receive a confirmation e-mail within 6 (Six) hours of placing the booking, you must contact Customer support on customer.support@omegaflightstore.com.
The Customer is responsible for his action on the Website and also guarantees that the travel product purchased and acceptance by them on the website in relation to him / her and,
if applicable, his / her travelling companions is accurate and comply with booking conditions and carrier own contract conditions.
Its expressly agreed that the data stored in the information systems of Omega travel ltd . and / or its Suppliers shall constitute proof with respect to the bookings made by the Customer.
Data stored in computers or electronic media are valid proof, and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.


CUSTOMER SERVICES OPENING HOURS
Monday- Fridays 0900AM- 1800PM
Saturdays only 0900AM- 1800PM
Sundays – Closed

Corrections to any mistakes made with your online booking must be corrected the same day as making the reservation.
Therefore, It is advisable not to make online bookings on Sundays and also during the week and Saturdays between the hours of 1800PM-2400PM because our customer services are closed.
If errors are made with your online booking during the hours of when our customers services are closed, reservation changes may not be permitted and you may have to purchase a new ticket.


TICKET CANCELLATION CHARGE SAME DAY AS TICKET ISSUED
Passengers must pay £30 per ticket . This relates to a void charge if brought our notice during customer service opening hours. Please note Following day ticket fare rules applicable as set by the airline / supplier.

AIR TRANSPORT TERMS AND CONDITIONS
The Customer is responsible for complying with the instructions of the airline and/or tour operator, in particular with respect to flight check-in times. In particular,

the Customer acknowledges and agrees that:

Omega travel, has no control over the allocation of seats on any air transport, even if pre-booked with the airline, and does not guarantee that specific seats will be available on departure.

Omega travel, has no control over any indications of the hours spent flying which are provided by the Supplier of the relevant air transport and are given for guidance only and are subject to alteration and confirmation.

It is the Customer's responsibility to confirm his / her return flight in accordance with the requirements of the Supplier of the relevant air transport.

If Customer books a return journey and does not use the outward flight, the airline may cancel the return flight without refund. This also applies if the return flight is not taken and insofar as the travel is not taken at all. The Customer must use flight coupons in sequence.

In the case of special or charter flights, the name of the airline, the flight schedule, the aircraft type, the itinerary and possible intermediate stops are only given as an indication of the outward and return flights in the trip. In accordance with a Supplier's Rules and Restrictions, these flights, aircraft types and flight numbers can be subject to change, and can be moved by up to 24 hours, even after confirmation.

Additional charges may be imposed by some airlines for meals, luggage, preferred seat selection, etc. Omega travel is not responsible for such charges and information on charges shown on the Website are for information only and may be amended by airlines at any time.

The Customer must comply with all air transport Supplier's Rules and Restrictions on the carriage of pregnant women.

The Customer must comply with the air transport Supplier's Rules and Restrictions on the carriage of children and in particular that children older than 2 years on the return date must have a return ticket at a child fare for both the outbound and inbound flights. Customers who do not comply with this will not be eligible for a refund of any seat charges

incurred during travel. Children under 2 years will not be allocated their own seat in the aircraft, unless a child fare has been booked for them. Unaccompanied children under 14

will only be carried in accordance with the air transport Supplier's Rules and Restrictions.

BY OFFERING TRAVEL PRODUCTS IN PARTICULAR INTERNATIONAL DESTINATIONS, OMEGA TRAVEL DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR

WITHOUT RISK.

MISCELLANEOUS PRICE CHANGES
This is when a price change occurs during the time of making your online reservation.
The reason why this sometimes happen is because the airline concerned is either in the middle of updating their prices or seat availability.
This can cause a price increase from the original quotation. If this situation occurs, you must inform customer services the same day as making the reservation.
The original price quotation cannot be honoured but customer service might be able to cancel the reservation for an amendment fee.
This can only be done if the reservation is cancelled the same day as making the reservation.
Please make sure that you always check your confirmation email the same day as making the reservation.
Failure to check your confirmation email the same day will result in you paying the higher fare and any amendment fees will apply thereafter.


BAGGAGE ALLOWANCES
Before you travel, please make sure you check your luggage allowance with the airline you are flying with. Airlines often change their baggage information, so it is worth double checking before you fly. Please note that some short haul flights from UK – Europe or within Europe do not offer free luggage allowance . You must pay for your luggage at the airport directly with the airline. For example, Air France and KLM and low cost carriers do not offer free luggage allowance on European or domestic trips. It is the traveller responsibility to check directly with the airline with regards to luggage allowance.
Please note that several airlines do not advertise their luggage allowance with online bookings. Therefore, it is essential to check directly with the airline regarding the luggage allowance as this may differ from flight to flight.
Note : Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly.

BAGGAGE CHECKED BAGGAGE:
Passengers who are permitted a free checked baggage allowance, the limit of which may differ by airline, class, and/or route. Extra charges may apply for checked baggage in excess of the permitted allowance.

CABIN BAGGAGE:
Passengers are usually permitted a free cabin baggage allowance, the limit of which may differ by airline, class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Please ask your travel agent or airline for more specific information. Refer to http://www.iata.org/bags for information and links to airline websites.

LOST LUGGAGE
This should be covered on your travel insurance policy
a) Before you leave airport report immediately to the airline locally
b) Complete airline claim form and they will give you a claim reference number.
c) Please keep all receipts of items of purchases toiletries etc
d) Make a claim on your either travel insurance policy or with the airline direct.
e) You will need to send copies of your boarding pass, & receipts of items of purchase.

USING COMBINABLE SEPARATE AIR TICKETS 
Be careful when combining two different airline tickets to construct an itinerary.
An airline is only responsible from the point of origin to the destination on their ticket.
An airline schedule change is not responsible for missing onward travel arrangements.
An airline is not liable for another airline carriage if two separate tickets are issued.
Please purchase travel insurance to protect yourselves from such circumstances.


USING COMBINABLE AIR TICKET AND ONWARD GROUND ARRANGEMENTS 
Be careful when combining an airline ticket with ground arrangements booked separately ie hotels, local tours, health spa etc.
An airline is only responsible for passengers from the departing airport to the arrival airport.
Airlines are not liable or responsible for schedule changes that will affect passengers onward travel arrangements.
Omega Flightstore are not responsible for airline schedule changes that affects passengers onward travel arrangements
To protect yourselves from situations like this occurring and the loss of monies – purchase travel insurance
Please make sure prior to purchase of travel insurance that you are covered for such circumstances.         


NORMAL DISCOUNTED AIR TICKET RESTRICTIONS
Most discounted tickets have the following restrictions:
All tickets are non endorsable and non re-routable.
Most tickets are non refundable but some are refundable minus airline cancellation & £50 processing fee.
Reservations are usually non changeable but some can be changed for an admin fee.
Reservation change fees varies from airline to airline and depends on the fare type.
Airport taxes are not fully refundable because it depends on the fare type paid.
Partly used tickets are normally non refundable
Partly used tickets cannot be rebooked/re-issued or reused again.

ENTERING PASSENGER NAMES USING ONLINE BOOKING ENGINE
Passenger names entered must be the same spelling as per their passport.
Entering long names- Enter full first and family name with initials for middle name.
Tickets issued with incorrect spelling needs to be rebooked and reissued again.
Tickets issued with incorrect initials needs to be re-booked and re-issued again.
Tickets issued with incorrect sex or title needs to be rebooked and re-issued again
.

TICKETS ISSUED WITH INCORRECT PASSENGER NAME
Errors made online are caused by the passenger own mistake.
All E tickets must be checked the same day as the ticket is issued.
All E tickets must be checked during customer services opening hours.
Always check your inbox emails.
If you cannot see your email confirmation in your inbox, check your Junk emails.
Failure to check emails the same day will result in paying higher charges.
All airlines charge for tickets to be re-issued .
Airlines charges varies from airline to airline and also depends on the fare type.
Some airlines will not permit name changes due to non changeable/refundable tickets.
Omega Flightstore always applies its own admin charges of £30 to the airline charge.
Passengers will be refused boarding on the aircraft with incorrect name on the ticket.
Omega flightstore will not be liable for passenger incorrect name on the ticket. 
 

DUPLICATE ONLINE FLIGHT BOOKINGS
If you have not received your flight confirmation always check your junk email box.
If flight confirmation not received – Please call our customer services immediately.
Do not attempt to make another booking without talking to Customer services.
Do not attempt to make the same booking with another online travel agency.
If duplicate flight booking is made with tickets issued – Contact customer services.
Refund for duplicate flight tickets are applied directly to the airline for consideration.
If an airline permits a refund minus charges – refund will take 8-12 weeks to process.
The amount of refund may depend of the fare type of the ticket issued.
Refunds for duplicate flight tickets are not guaranteed and can be non refundable..

CARD PAYMENTS
Payment by credit cards will incur a surcharge of 2%. This does include payments made by American Express.
Payment by debit cards will not incur a surcharge.
We do not accept payments from Diners Club or any foreign credit cards.
Online bookings will be rejected if the name on the payment card is different from the name of the traveler.


ONLINE CARD PAYMENT DECLINED
Online credit card payment sometimes get declined for the following reasons:
a) Entering incorrect card details including card number and last 3 digit code.
b) Incorrect Card validity dates
c) Foreign credit cards where dept date is not from and to UK destination points.
d) Not enough funds in your account to pay for the air tickets.
Sometimes online card payments can be pre-authorised but it is then rejected by our bank and automatically the transaction is voided for a number of reasons. You will receive email confirmation that your payment has been unsuccessful to confirm this. In these circumstances , you will find after checking with your bank that the funds has been authorised for payment from your account. However, in this situation, Omega Flightstore has not received any payment into its bank account because it has rejected the transaction. The monies are therefore frozen by your payment card and then it is automatically returned to your payment account within 3-5 working days. For foreign bank cards the process can take longer than 3-5 working days.

If your monies are not returned to your payment card within 3-5 working days , please contact our customer service department. We will require your card number together with the transaction ID from your bank . This will enable us to contact our bank requesting to pre-authorise the release of the frozen funds back to your payment card account. For customers who refuse to cooperate in this matter , we can only assume that this is a potential fraud case which the traveler concerned is using someone else’s payment card.

PROCEDURES FOR CANCELLING YOUR FLIGHT RESERVATION:
You must call our customer service department to inform them that you wish to cancel your flight.
Customer service will inform you of any penalties and cancellation charges to be incurred with regards to a refund.
A cancellation refund form will be emailed to you for you to sign and return to us the same day.
Failure to return the signed form to us the same day will result in loss of monies.
Please note that it is the customer responsibility to make sure and to check that our customer service dept are in receipt of the signed form the same day as making the cancellation.
If the signed form is not received the same day but arrived one day later – loss of monies will be incurred by the client.


Non-Delivery / Non-Receipt of Tickets
It is your responsibility to advise us if you do not receive your tickets/ e-tickets. Omega travel cannot accept responsibility if you fail to receive your e-tickets due to providing an inaccurate email address or your junk email settings. We recommend that you add the respective agent email customer.support@omegaflightstore.com to your safe list.


Low cost Carrier
Prices and fees for some low-cost flights originating outside of the UK may be in another currency (e.g. EUR), which we will provide an estimate for in GBP.
The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a non-sterling transaction fee charged by your card issuer to process the transaction. Omega Travel is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.


REFUNDS
The amount of refund due depends on the restrictions of the air ticket purchased.
Some heavily restricted tickets are non refundable.
Some tickets are refundable minus airline cancellation charge and our admin fee.
Refunds can take between 8-12 weeks to process once submitted to the airline.
Omega Flightstore Refund Charge = £50 per ticket.

REFUND APPLICATION PROCEDURE
If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in first instance during our business opening hours.
So we can advise you if the fare conditions of your ticket permit any refund. If you wish to proceed with the cancellation refund, you must notify us in writing.
All passengers must complete and sign our refund application form.
All completed and signed forms must be emailed to our customer service team on customer.support@omegaflightstore.com the same day as refund application is made.
Failure to sign and complete the refund application for the same day as cancelling the ticket may lose your refund or alter the amount due.
Customers who do not complete and sign the form will lose their refund application.
Once forms are returned – the refund application is transferred to the airline.
Refunds can take between 8-12 weeks processing time.
Refunds will not be paid to you until they have been received from the airline or supplier to us. Once authorized, any refund will be made to the debit or credit card used to make the original booking. It is vital that you advise us when you cancel the booking if that card is no longer valid.
Booking fees, credit card charges, postage costs and any amendment fees you may have paid for any previous changes are also non-refundable.
If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable.

FLIGHT RECONFIRMATION
Schedule changes and cancellations can happen at the last minute.
Always reconfirm your flight departure 72 hours prior to departure.
Failure to reconfirm may result in missing your flight departure
Missing your flight departure may result in having to purchase a new air ticket.

MISSED FLIGHT DEPARTURE
Must report to airline locally at the departure airport.
Please check your reservation status with the airline locally.
If there is a no show status in the reservation, the current ticket becomes Invalid.
For no shows - all onward reservations are cancelled and you must buy a new ticket.
Airlines may help with rebooking your flight for an alternative date based on fare type.
Alternatively airlines may inform passengers to contact your tour agent.
Tickets with restrictions of no changes and no refund – Need to buy a new ticket.
Refund of airport taxes from non refundable ticket will take 8-12 weeks to process.
Some airport taxes are non refundable to passengers after deduction of admin fees.


MISSED FLIGHT DEPARTURE WHILST IN AIRPORT TRANSIT
This refers to passengers who have missed their flight departure whilst in Duty Free.
All passengers must report to the airline locally immediately.
Omega flightstore Customer service cannot help during this situation.
Reservation amendments and tickets re- issued can only be made by the airline locally.
Passenger reservation can only be accessed by the airline and not the travel agent.
Passengers may not be allowed to leave the airport due to visa restrictions.
Please be warned the airline may force you to purchase a new ticket.

TRAVEL DELAYS ENROUTE TO THE AIRPORT(CONTACTING THE AIRLINE)
Travelling to the airport can be very stressful as things can go wrong.
For any delays contact the airline immediately if causes to miss your flight.
Airlines will prevent no show status in your reservation if pre-warned in advance.
Failure to advise the airline in advance – No show status will be confirmed in booking.
The fare type of the ticket will determine whether the flight can be re-booked.  


DECIDING NOT TO TRAVEL TODAY ?
Please always inform the airline in advance that you have decided not to travel today.
Failure to inform the airline will result in a “No show status” entered in your booking.
No show status means that you cannot utilize or rebook your flight ticket again.


NO SHOWS
Passengers who have missed their flight departure may have no show status.
No show status entered in the reservation means ticket cannot be utilized or refunded.

 
PARTLY USED TICKETS
Partly used tickets are non exchangeable and non refundable.
Passengers who did not utilize first flight coupon cannot use remainder of the ticket.
All existing onward reservation will automatically be cancelled by the airline.


PURCHASING ONE WAY TICKETS
Please make sure that you have onward reservation and ticket exiting the country.
Failure to show document proof of onward travel will result in being refused boarding.
Please check visa requirements and regulations with the local embassy.
Please note one way tickets may not be changeable or refundable.
Refunds will take 8-12 weeks to process.
Airport taxes will not be refundable on one way tickets.

AIRLINE SCHEDULE CHANGES/CANCELLATIONS
Schedule changes occurs due to airline operational matters.
Schedule changes can occur due  to change of aircraft or aircraft servicing.
Cancellations can be caused by mechanical fault on the aircraft and for safety reasons
Cancellations can also be caused due to bad weather conditions.
Omega Flight Store are not  liable for any airline schedule changes or cancellations.
Omega Flight Store only acts as a booking/ticketing agent for the airlines.
Omega Flight Store is not responsible for any airline operational matters.

AIRLINE SCHEDULE CHANGES OF 6 HOURS OR MORE
Schedule changes of 6 hours or more or no same day connecting flight.
Passengers will have option of rebooking for new dates or full refund of ticket.
Customer Service will need to confirm with the airline first if the situation arises.
The full refund option will take 8-12 weeks to process.

 
RESERVATIONS MADE DIRECTLY WITH CUSTOMER SERVICES
For bookings/reservations made by telephone rather than bookings made online.
Passengers must check email confirmation the same day as booking made,
Always check your Inbox and junk emails.
Special attention must be made when checking spelling of passengers names.
Special attention must be made when checking dates and timings of flights booked.
Special attention must be made of confirmed air fare.
If no email confirmation arrives within 30 minutes, please contact customer services.
Failure to check the email confirmation makes the customer liable for any errors.
To guarantee the fare confirmed by email – full payment must be made the same day.
Failure to pay the same day as the reservation made - may involve paying a higher fare.
Passenger responsibility to check whether visas are required to enter a country.
Passenger responsibility to make sure they have all appropriate documents in order.
Our best offers and prices will be available online. Bookings made on the telephone will
always incur a supplementary charge to cover the additional resource costs involved.
Offers and Pricing is at the carrier’s discretion subject to availability on instant purchase basis.


PAYMENTS MADE FROM TELEPHONE BOOKINGS
We cannot accept credit/debit card payments over the telephone.
We cannot accept telephone bookings less than 21 days prior to UK departure.
All card payments must be entered and cleared online prior to documents issued.
Failure to supply with a valid payment card will result in loss of booking.
Online detail enter by you, (incorrect billing address; expiry date; issue number; security code or cardholder name), further documentation will then be required in order to verify the cardholder's credentials. It is highly recommended that you provide this information at the earliest opportunity to avoid loss of booking/fare.


INFANT FARE  
Infants must be 6 weeks old or more to travel by air and must sit on an adult's lap.
Bassinettes can be requested, however, there is no guarantee that one can be provided. If you are booking online we suggest that you contact our call centre to request a bassinette. Infants who turn 2 years old before the return flight will be required to have a seat and a child fare must be paid. This cannot be booked online and we suggest that you contact our call centre prior to booking on line for such reservations.


CHILD FARE 
For children aged between 2 – 11 years inclusive.
Passengers normally pay 75% of the IATA fare
Discounted fare tickets – Prices may be cheaper but prices varies between airlines

UNACCOMPANIED MINOR
This relates to a child ( 5-14 Years old) travelling without an adult guardian.
Online bookings are not permitted for Unaccompanied Minor requests.
All reservations for unaccompanied must be made with our customer service team.
Fares are always going to be much higher than the prices quoted online.
72 hours notice prior to departure is required for unaccompanied minor request.
Guardian names and contact details must be supplied at time of booking 
The appropriate airline unaccompanied minors form must be signed and completed.
An appointed member of the airline cabin crew be appointed to look after the child.

SPECIAL REQUESTS & ASSISTANCE

MEAL :- As part of booking process for flight tickets you are given the option to enter special Meal (e.g. dietary requirements ) or any special Request. As a booking agent we can only pass request to Relevant airline or supplier for approval But cannot guarantee. It is your responsibility to confirm with the airline/ supplier by telephoning their UK Reservation office during the week from Monday-Fridays 9am- 5pm whether such meal requests can be fulfilled.
Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), Meal , drink and snacks etc.
Any charges for these additional services are not included in the price of your flight ticket. Must be paid directly to airline. Omega travel is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges.

SEAT :- We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Omega Flight Store has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

FREQUENT FLYER:- As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer programme of which you are a member. Please note that any such frequent flyer programme is subject to the terms and conditions of the airline through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.

WHEELCHAIR :- Must be made at least 72 hours prior to departure.

PASSENGERS WITH MEDICAL PROBLEMS PRIOR TO FLIGHT DEPARTURE 
Passengers with disabilities must contact our customer service team.
Airlines must be made aware of any health condition of passengers.
Disabilities like deafness, blindness, asthma must be reported
Airline medical forms may need to be completed and signed.
Oxygen may be required by some passengers and needs to be requested in advance.
Failure to notify the airline may result in the passenger being refused boarding.
 

PREGNANT WOMEN
Airlines have different rules regarding the upper limit beyond which they would permit a pregnant woman to fly.
As a general guide, almost all airlines decline to fly a woman beyond 36 weeks of gestation. In the phase between 28-36 weeks, most airlines will require that the passenger bring her doctor’s letter stating that she is fit to fly and unlikely to go into labour within 36 hours. The cut off points for a woman carrying twins is likely to be much lower. We advise all expectant mothers to check with your GP before making any travel plans and to provide us with a written confirmation of your pregnancy and your GP’s letter as detailed above which will be acknowledged in writing by us.
This will be passed to the airline so that you may be permitted to board the flight without any hiccups. Without this confirmation and GP’s letter in place, you may still be issued with travel documents but we cannot guarantee you will be permitted to fly. As travel agents, we tend to take the word of the passenger as truth when it comes to disclosure of any material fact that may affect the passenger’s booking including if a female passenger is pregnant and how far along in the pregnancy she is. The travel agency places trust in the pregnant passenger to adhere to the Terms & Conditions and disclose the fact of her pregnancy at time of or before booking.
In all cases of special or other requests, please remember that in most cases, the booking is made online or over the telephone and we do not get to meet you.
Without meeting you, we cannot establish any material fact as to your disability or pregnancy or other special condition which may or may not be apparent physically.
We, therefore, require you to disclose any such facts that may affect your booking to us.


FLIGHT ALTERATIONS/CANCELLATIONS MADE BY PASSENGERS
For passengers who would like to cancel their booking must be made in writing.
For passengers wishing to change the itinerary booked must be made in writing
Alterations made in writing must be from one of the travelers themselves.
All cancellation requests must be made to our customer service team.
The email address of Customer services team on customer.support@omegaflightstore.com .
All alterations are subject to additional charges being applied by the airline.
Amendment fees will depend on the restrictions of the fare type on the ticket.
Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other travel arrangements or service you have purchased either through Omega flight store or independently.


FLIGHT AMENDMENTS WITHIN 48 HOURS OF DEPARTURE
Please note that it is not always possible for Omega Flightstore to amend flights booked within 48 hours of flight departure.
This is because the airline concerned may have secured the Passenger PNR and can only be accessed by the airline themselves .
Therefore, in this situation, for any last minute amendment requests, passengers must contact the airline directly and pay the
appropriate fees if amendments are permitted.


THE TERM “ DIRECT FLIGHTS”
This means there is no change of aircraft en-route to the destination.
Direct flights does not mean non stop flights.
Direct flights may involve a stop en-route for loading and unloading passengers   

COACH AIR FLIGHTS
This is a business arrangement where two or more airlines share the same flight.
Each airline can publish and market the flight under its own airline designator and flight number as part of its published time table/schedule. A seat can be purchased on each airline’s designator and flight number , but it is operated by only one of these cooperating airlines, commonly known as the operating or administrating carrier.
 

VISAS & PASSPORTS
Non EU passport holders – Check to see whether you need an airport transit visa.
Non EU passengers require visas for connecting flights in Paris, Rome and Switzerland.
Non EU customer’s must check if transit visas are required for connecting flights.

VISA , HEALTH & OTHER TRAVEL DOCUMENTS
By making a booking on this site you accept that we are unable to provide any information regarding visa and travel documentation online. You are responsible to ensure that you hold the correct travel documents and visas required for the route booked and for your final destination. Our website offers scheduled flights from all the major airlines.
Please note that in certain cases these flights may be indirect and fly via other airports. The connection airports will be clearly shown on the results screen and if you click “more flight detail”.
You are also responsible for ensuring that you have the correct visa(s) for any en-route intermediate stops as well as for your final destination.

If you have any concerns regarding visas advise to consult the relevant Embassy or Consulate for this information. As Requirements may change and they should check for up-to-date position in good time before booking/departure. Omega flight store cannot be held responsible for an airline refusing to board you, you being turned back to your origin point en-route or any additional costs incurred as a result of any failure by you to hold the correct visa or other required documentation.
For further details on entry requirements for the USA and the VWP (as there are some restrictions and requirements change from time to time), check the US Embassy website:www.usembassy.org.uk or the Foreign & Commonwealth Office:www.fco.gov.uk.
Please note that it is your responsibility to ensure that all travellers booked (including children and infants) hold a valid passport document. Omega flight store cannot be held responsible for any financial loss incurred due to passports not being valid or not being processed in time by the relevant embassy, or any other immigration formalities not complied with.
Omega Flight store is not qualified to give any information regarding health requirements. We suggest that you contact your doctor for all questions regarding health requirements for your final destination and any en-route intermediate points. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their website www.fco.gov.uk.


PRE- TRAVEL ADVICE
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the FCO website prior to travelling. Alternatively, you can contact the ABTA Information Department on 0901 201 5050 (calls charged at 51.063p/minute). This line is open from 9.00-17.00 Monday to Friday, excluding bank holidays.

FLIGHT DELAYS/ CANCELLATIONS DUE TO BAD WEATHER CONDITIONS
Passengers must travel to the airport as normal despite pre-weather warnings.
For clarifications of flights delays/cancellations – contact the airline directly.
Do not no show for flight departures.
Airlines are not responsible or liable for delays or cancellations due to bad weather.
Omega Flightstore are not responsible or liable for delays/cancellations .
Any claim for compensation must be addressed direct to the airline.


PURCHASING TRAVEL INSURANCE
Always check and understand what you are covered for in the policy.
The cheaper the price you pay – the less you are covered for.
There are different policies of cover for different prices quoted.
Travel Insurance can be tailored-made to your requirements.
Make sure you understand what your travel policy covers prior to purchase.

REASONS TO BUY TRAVEL INSURANCE ?
Your flight has been cancelled.
Your bags are lost .
Your passport and wallet are Stolen.
You need emergency cash.
You need a replacement passport.
Adequate Medical treatment
You need to cancel the trip due to illness.
You need medical emergency treatment in a foreign hospital and country.
A terrorist incident occurs and you wish to cancel your trip/holiday.
Bad weather conditions forces you to evacuate your resort, hotel or cruise.
Death In accident and covered to bring body back home from overseas.
Please make sure you understand what you are covered for at time of purchase.

SEVERE ILLNESS OR DEATH OF FAMILY MEMBER
Should be claimed on travel insurance.
This relates to immediate family members such as the following:
Mother, Father, Sister, brother, son and daughter.
Please make sure that this is included in your travel insurance policy.
If not covered in your policy, we can try and approach the airline concerned.
If Claiming full refund from the airline we need following supportive documents:
1) Original copy of date of birth certificate
2) Original copy of death certificate
3) Original letter from GP confirming illness and not fit to travel .
4) Original Copy of marriage certificate.
No full refund is guaranteed as it is subject to airline and travel insurance policy.

AIRLINE BANKRUPTCY
Some airlines over the years have ceased trading due to bankruptcy.
Omega Travel is not responsible or financially liable for airline bankruptcy.
In any such circumstances you can claim on the following:
1) Travel Insurance Policy
2) If you paid for your ticket by credit card – Claim on your credit card company.


BEHAVIOUR
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

COMPLIANCE WITH LAWS
It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.

CANCELLATION BY US
We reserve the right to cancel your holiday for any reason. However we will not cancel your holiday less than 8 weeks prior to departure unless it is for a reason outside our control. If we have to cancel your holiday we will offer you:- alternative travel arrangements of equivalent or of very closely similar standard and price, if available travel arrangements of a lower standard and a refund of the difference in price; or a full refund of all monies paid.

FINAL TRAVEL ARRANGEMENTS
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

FORCE MAJEURE
We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics & pandemics, unavoidable technical problems with transport, closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned's control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
You can check the current position of any country by telephoning the Foreign and Commonwealth Offices Travel Advice Unit on 0845 850 2829 or by visiting https://www.gov.uk/foreign-travel-advice.

ABTA
We are a Member of ABTA, membership number [J3326]. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

COMPLAINTS
If you have experienced a problem with your booking, please do contact us via customer.support@omegaflightstore.com with the full details of the issue including your booking reference and travel dates and we will investigate this for you. Please allow up to 28 days for a response from us to your query.

NOTICE OF GOVERNMENT IMPOSED TAXES, FEES AND CHARGES
The price of this ticket may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare, or shown separately in the "TAX/FEE/CHARGE" box(es) of this ticket. You may also be required to pay taxes or fees or charges not already collected.

USE OF WEBSITE
You may only use this site to make legitimate reservations or purchases and shall not use this site to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.


WEBSITE OWNERSHIP
This site, and each of its modules, is the copyrighted property of Omega Travel Limited and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors. None of the content or data found on this site may be reproduced, sold, transferred, or modified without the express written permission of Omega Travel Limited and its third party providers and distributors.

MODIFICATION OF WEBSITE TERMS & CONDITIONS
Omega Travel may at any time modify these terms and conditions.
You will be conditioned to the terms and conditions in force at time of use.

DATA PROTECTION ACT
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name and address, and any special needs/dietary requirements, etc.We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary or religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.


INFORMATION ON THE SITE
Omega Travel does not guarantee that information on the site (including without limitation prices, descriptions or dates) is free from errors or omissions, or that it is suitable for your intended use. We will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they havebeen drawn to our attention.
Omega Travel offers all general information on the site for guidance only. We reserve the right to change at any time any aspect of the site or its content, including the availability of any suppliers, features, information or content.


LINKS
Omega Travel website contains links to websites owned and operated by third parties. Such linked websites are not controlled or maintained by us; as such Omega travel has no responsibility in relation to the accuracy, completeness and quality of the information contained within them.
we shall not be liable for any loss or damage caused by use of or reliance upon any content, goods or services available on linked websites.


HOTEL BOOKINGS TERMS & CONDITIONS
All hotel prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Omega Travel accepts no liability should any such offer be withdrawn or amended.
The following hotel booking conditions form the basis of the contract between you and Omega Travel Limited. The contract shall be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the English Courts. These terms and conditions constitute the terms upon which Omega Travel Limited has arranged the provision of accommodation only for you. These terms refer to all bookings made by telephone, fax, e-mail or via the online booking system. Please check your documentation carefully as soon as you receive it, if there are any incorrect details, please ensure you notify us immediately, as it may not be possible to make changes at a later date.

OUR RESPONSIBILITY TO YOU FOR YOUR HOTEL BOOKING
As we are acting only as a booking agent we have no liability for any of the accommodation arrangements and in particular any liability for any illness, personal injury, death or loss of any kind, unless caused by our negligence. Any claim for damages for injury, illness or death arising from your stay in the accommodation, must be brought against the owner of the accommodation and will be under the jurisdiction of the law of the country in which the accommodation is based.

HOTEL FACILITIES & PRICING DESCRIPTION ON WEBSITE
Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain facilities / room types are withdrawn by the accommodation providers. We will not be held responsible if for any reason these facilities / room types are withdrawn. No compensation is payable in the event of withdrawal of any facilities / room types.

HOTEL ROOM TYPES
A "Double room" does not guarantee a double bed; a Double room means a room for 2 persons, furthermore, please note a room sold as "Twin Room" does not guarantee twin beds.
A "Triple/Family Room" means a room for 3 persons.
A "Quad room" means a room for 4 persons.
If you require either (1) Double bed in the room, or (2) single beds in a room, please REQUEST them at the time of booking.

HOTEL PRICES
Prices are subject to change, however once a booking is made and payment received in full, whatever happens to the pound, the price of the accommodation will not be subject to any changes

HOTEL SECURITY DEPOSITS
Many of our self catering / apartments & villas, require you to make a payment of a security deposit in cash in local currency or credit card upon arrival at your accommodation. These amounts may vary and will be collected upon your arrival.

HOTEL MAP/DISTANCE DISCLAIMER
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

HOTEL UNAVAILABILITY
Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

HOTEL STAR RATINGS
Star ratings are used to symbolize the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only. They are not a guarantee or warranty of any kind by Omega Travel.

HOTEL FACILITIES
Please read the description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels.
Please note that the hotels booked by us for you are not exclusive to Omega Travel. We are not responsible for any limitation in facilities because of other hotel guests or their activities. Omega Travel does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to Omega Travel and it is the customers' responsibility to confirm facilities directly with the hotel at the time of travel.


HOTEL LOCAL TAXES NOT INCLUDED IN HOTEL COST
Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc. Any local taxes will be payable by you directly to the hotel at the time of check in / checkout.

HOTEL DESCRIPTIONS AND PHOTOGRAPHS
All pictures and descriptions are displayed in good faith. However in certain circumstances beyond our control accommodation descriptions may be affected, such as sea views, which may be obscured by greenery, such as trees. We try to maintain up to date information on any changes and therefore all details printed should be regarded for general information only. Accommodation categories and star ratings shown on the website are provided by the accommodation, however standards can vary between accommodations of the same class in different countries, it is therefore important that the accommodation details are read in full.

HOTEL ACCOMMODATION
All accommodation is reserved exclusively for use by the person named as the lead passenger plus the total number of passengers, whether adults or children, as shown on the Invoice / Accommodation Voucher. Unauthorized occupancy may result in the accommodation refusing occupation with immediate cancellation and loss of all monies paid. Most accommodation is sold on a twin/double room basis, however most properties have more twin rooms than doubles. If a double bed is requested please be aware that this may be two single beds pushed together. Additional beds for triple/quad rooms could either be a pull out sofa bed, foldable bed, rollaway beds, or bunk beds. Self-Catering properties usually do not offer a choice of bed type. Some properties impose a minimum number of nights per stay and bookings may incur a surcharge if less than the minimum period allowed.

HOTEL GROUP BOOKINGS
Parties of 10 persons or more are classed as a group booking and must not be split into multiple smaller bookings.

HOTEL BOOKINGS AGE RESTRICTION
It is a condition of booking that we do not accept any bookings / reservations from a person aged under 18 years old. If it comes to our attention that a booking has been made by a person under 18 years old, then we are entitled to cancel any booking that is in breach of these terms. In this instance no refunds will be given.

HOTEL CHECK-IN/CHECK-OUT
Check-in is  normally around 14.00 onwards on the day of arrival.
Check- out is normally 12.00 hours on the day of departure..


HOTEL LATE ARRIVALS
On occasions there may be delays or missed departures, due to the failure of transportation or other circumstances. We cannot be held liable if the accommodation is not available on arrival unless the Property is notified directly using the telephone number provided on the voucher. Refunds will not be given for any no shows.

HOTEL BUILDING WORK/RENNOVATIONS
Due to continuous re-development throughout the world there is always going to be some building work going on somewhere. Provided that we are made aware by the Property that any such work is liable to interfere with the enjoyment of your holiday, then we will advise you accordingly. However please be aware that the accommodation has no liability to inform us of any building work in the surrounding area outside their property.

HOTEL CANCELLATIONS & ALERTERATIONS BY GUESTS
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Omega Travel Limited. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your hotel is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen hotel will typically have its own cancellation policy. Omega Travel Limited will pass on any such policies or charges that the hotel or third party agency has imposed in relation to cancellation to the customer PLUS A £35 ADMINISTRATION FEE. In the absence of the hotel having its own policy, the cancellation fee charged by Omega Travel Limited will be A £35 per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.

In the event that we are required to apply the results of compensation claims from airlines or other suppliers, we reserve the right to charge a handling fee to cover additional resources needed to process these.

HOTEL ALTERATIONS MADE BY GUESTS PRIOR TO DEPARTURE
In the event of an alteration, the following administration charge will apply. A £25.00 per booking for each change made after the booking is confirmed: this applies for changes made up to 28 days prior to commencement of travel. Changes made less than 28 days prior to travel may incur higher charges or be regarded as a cancellation.

HOTEL ALTERATIONS MADE BY US PRIOR TO DEPARTURE
It is unlikely that we will need to make any material alterations to the accommodation booked, but if we do, a comparable or superior standard will be offered; if this is not acceptable we will offer a full refund on the accommodation only. If a lower standard of accommodation is offered and accepted, we will make compensation as follows.

· More than 56 days prior to departure no compensation
· 56-28 days £5 per person
· 27-15 days £10 per person
· 14-0 days £20 per person


HOTEL CONFIRMED BOOKINGS
In very rare cases an accommodation may not honour a confirmed booking, this is beyond our control and in the event that this happens, we will give a full refund. Omega Travel Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with any confirmed booking cancellations, since such cancellation is outside the control of Omega Travel Limited.

HOTEL ACCOMMODATION OVERBOOKED ON ARRIVAL
In the very unlikely event that on arrival the property cannot provide the accommodation booked, it is the responsibility of the property to find an alternative property of a similar standard. Omega Travel Limited has taken every precaution to ensure that all properties are professionally managed so that any such occurrences are extremely rare. Omega Travel Limited accepts no responsibility in respect of any costs, losses or damages that may be incurred in connection with relocation of accommodation since such relocation is outside the control of Omega Travel Limited.

HOTEL COMPLAINTS
In spite of detailed planning it is recognised that occasionally problems do occur. If you incur any problems during your trip, it is essential that you bring them to the attention of the supplier, our agent or staff as soon as it occurs to give us a chance to investigate and rectify. In most instances, any necessary remedial action may be taken immediately and your holiday should continue unspoilt. If the problem cannot be rectified, you must contact us, in writing within 28 days of your return to customer.support@omegaflightstore.com. If you do not raise the matter during your trip, this will affect any later claim you may make.

HOTEL SPECIAL REQUESTS
We will always where possible pass on any requests to a Hotel / Property but no guarantee can be given that a request will be honored , therefore any reservation made, will not be conditional upon the confirmation of a special request.

CAR HIRE BOOKINGS TERMS & CONDITIONS

MINIMUM AGE
All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 and above. Drivers between the ages of 21-24 will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

MAXIMUM AGE
There are very few locations which have an upper age limit. These can vary from the age of 60 upwards. If you are over the age of 60 it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

CAR RENTAL DEPOSIT
Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver's credit card. We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

DRIVING LICENCE
A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period. We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

BRITISH LICENCE HOLDERS
If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture' script then you will need to obtain an international driver's permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.

EXCESS WAIVER
Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

LATE RETURN OF VEHICLE
The rental rate is calculated based on the return time agreed when picking up the vehicle. If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

CAR HIRE RENTAL AGREEMENT
The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental. It is your responsibility to check this document carefully before you sign it and keep a copy. Omega Travel will not be liable in relation to any breach of this agreement.

CHILD SAFETY SEATS
Children from their third birthday up to their 12th birthday or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

CAR HIRE CANCELLATIONS & ALTERATIONS BY CLIENT
If you or any member of your party wishes to cancel or alter a booking, written notification must be given to Omega Travel Limited. The date of cancellation will be the date we receive the written notice. In the event of cancellation, the following cancellation charges will apply.

Your car hire is supplied by third party agencies. These third party agencies will have additional cancellation policies that may be applicable and in addition your chosen car hire company will typically have its own cancellation policy. Omega Travel Limited will pass on any such policies or charges that the car hire company or third party agency has imposed in relation to cancellation to the customer PLUS £35 ADMINISTRATION FEE. In the absence of the car hire company having its own policy, the cancellation fee charged by Omega Travel Limited will be £35 per booking.

Refunds inevitably take some time to process and you should allow 8-12 weeks for the payment to be received back and refunded to the original credit card.


CAR HIRE MAP/DISTANCE DISCLAIMER
Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

LAW
These booking terms and conditions are governed by English law and the courts of England and Wales have non-exclusive jurisdiction. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time.